Privacy Policy


The Lord Nelson Inn is committed to protecting your privacy and complies with the principles of the relevant data protection regulations.


This privacy policy explains how and why we collect your personal data and how it is used.


Personal data we collect


When table bookings are made either online or on the telephone, you may be asked to provide certain information, including your name, contact details, and credit or debit card information.


We may also collect information about your usage of our website.


For the purpose of email marketing, we collect names and email address of those that wish to receive our email newsletter. This information is collected via a sign-up form on our website.


How we use personal data 


Your information will enable us to supply the services you have requested, and to bill you for these services. Your information may also be used to contact you concerning your booking.


Your email address may be used to keep you informed about relevant news and offers from The Lord Nelson Inn, as we believe there to be a legitimate interest. You can of course un-subscribe to these emails at any time.


For those that have consented to email marketing, we use names and email addresses so that we can keep people informed about relevant news and offers. We may also use physical address data to ensure the emails are as relevant as possible.


These emails will only ever be sent to people that have chosen to receive them, and we always make sure the content is interesting and relevant.


Who we share personal data with and why 


Some of the information provided to us may be accessed by third parties, some of whom may be located outside the European Economic Area. These third parties act for us for the purposes outlined in this policy, processing information, processing credit card payments, and providing support services on our behalf.


Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


How you can access and update your information 


If you’d like to know what data we hold or to update your details, please contact


Your data and your rights 


You can withdraw consent, request deletion, correction or raise an objection at any time. This can be done by contacting


Our Security and your data 


We take data security very seriously, and take measures to ensure our systems are as secure as possible.


How to notify us of a data breach 


If the breach is likely to result in a risk to the rights and freedoms of individuals, you must report the breach and notify those concerned.


Breaches should be reported within 72 hours to the ICO by the person nominated to handle data management and security issues.


Use of Cookies, including tracking cookies 



We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

First Party Cookies

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy about its analytics service at

WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.




The Lord Nelson Inn considers the use of CCTV a necessary tool to help reduce crime, reduce the fear of crime and improve the safety of our customers and staff.


We have installed CCTV systems in some of our pubs as a condition of our the license and for the purposes of customer and staff safety and crime prevention and detection.


We will only disclose CCTV images to others who intend to use the images for the purposes stated above. CCTV images will not be released to the media for entertainment purposes or placed on the internet.


Images captured by CCTV will not be kept for longer than 31 days.  However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated.


The Lord Nelson Inn considers that CCTV will achieve these objectives:


  1. To assist in the reduction of crime, anti-social behaviour and the fear of crime on our premises
  2. To facilitate the apprehension and prosecution of offenders.
  3. To assist in the prevention and detection of crime and disorder committed in our premises.
  4. To reduce the theft of and from cars in car parks
  5. To improve the personal safety of our staff and customers


The system will also be operated in accordance with the 12 guiding principles set out in the surveillance camera codes of practice 2013.


You have the right to see CCTV images of yourself and be provided with a copy of the images. Please contact


Reviewing the Policy 


This policy will be reviewed annually. Any changes will be posted on this page.